Customer Care

   Designed by a hopeless romantic for nostalgic of the past yet modern women.
A Romantic Soul is a contemporary couture label hand made in Australia using traditional sewing techniques to create feminine silhouettes combined with delicate yet eye-catching details.
   Our aim is to design beautiful garments to enhance the female form using a made-to-ordre business model. We focus on high quality fabrics and meticulous craftmanship to produce timeless and unique pieces.

 

**We want you to be 100% satisfied with your purchase, please read our 'Customer Care' page carefully before placing your order.**

 

    Made-to-order

    Each garment is designed, cut and constructed in our studio in Perth, Western Australia.

    Fabric for each piece is ordered to the metre to avoid any wastage. Fabrics & accessories are sourced from local businesses within Australia.

    Our production time frame for made to order is currently 3 weeks. For urgent orders please email us directly info@aromanticsoul.com.

      Shipping

      • Free express shipping within australia.
      • Estimated delivery time: 1-3 business days.
      • International orders: Flat rate of $30AUD
      • Estimated delivery time: 6 to 10 days
      • Taxes and duties not included.
      • All orders are sent with a tracked and signed for service via Australia Post.

      • Once your order has been shipped, you will receive email confirmation of your shipping details and tracking number.

      • A Romantic Soul does not accept any responsibility for loss or damage to goods from deliveries.

      • A Romantic Soul is not responsible for parcels that go missing in the post, and will not replace items that go missing as this is the responsibility of the postal service.

      • If an incorrect delivery address is provided at checkout, A Romantic Soul is not responsible for locating the parcel and will not replace items sent to the wrong address if it was entered incorrectly at checkout.

      • A Romantic Soul is not reponsable for international parcels subject to local duties and taxes

      Returns/Exchanges

      A Romantic Soul will gladly offer an item/size exchange or a refund.

      All returned items must be unworn, un laundered, un damaged, un altered with all tags attached and in original condition. Please take caution when trying on garments, as we will not accept them if they have makeup marks, stains and/or smell of perfume or body odor. If items are not deemed to be in original condition, A Romantic Soul has the right to reject any return requests.

      Please contact info@aromanticsoul.com for any size exchange or return requests.

      Any return or exchange requests must be lodge via email & returned within 7 days of receiving your order. Please note, all return shipping costs are at the cost of the customer.

       A Romantic Soul is not responsable for lost or stolen return parcels.

      Restocking Fee

      As we are a very small handmade-to-order brand, each piece is carefully crafted and handmade especially for you once your order has been placed. A lot of time and care goes into making each piece. A 10% restocking fee will be imposed on returns and will be deducted from your refund.

      Faulty Items

      If you believe your item to be faulty, please email us at info@aromanticsoul.com with a detailed description and images of the fault. 

      Please note damage caused by wear and tear or incorrect care for the garment is not considered a fault. 

      Hire

      • Our garments are not authorized for rental use.

      Cancellations

      • No cancellations can be made once an order has been placed.

      If you need further assistance with your order, please email info@aromanticsoul.com.